Job profile
Experience Designer
We are on the hunt for a Client-Obsessed Experience Designer who lives and breathes user needs. This role is for a designer who is not only skilled in crafting beautiful interfaces but is also passionate about deeply understanding and solving for the client's experience at every touchpoint.
Key Responsibilities
- Execute comprehensive client research using advanced methodologies to unveil deep insights into user behaviors and needs.
- Develop detailed customer journey maps, utilizing design thinking to pinpoint andcreatively solve for pain points.
- Lead client involvement initiatives, such as ideation and co-creation workshops, toensure our designs are grounded in real user feedback.
- Create precise wireframes and interactive prototypes with industry-leading tools,embodying the client’s voice in every design decision.
- Uphold stringent quality standards through methodical testing and feedback integration, striving for excellence in usability and client satisfaction.
Skills and Expertise
- Proven expertise in a variety of user research techniques and a knack for turning data into compelling design insights.
- Adeptat customer journey mapping with a focus on innovation and practical problem-solving through design thinking principles.
- Strong facilitation skills for customer engagement, with a history of productive ideation sessions and actionable user testing feedback.
- High proficiency in wireframing and prototyping software, coupled with a meticulous eye for detail and interaction design.
- A robust approach to quality assurance, ensuring that designs not only meet butexceed user expectations through iterative refinement.
Qualifications
- Bachelor's or Master's degree in Design, UX, HCI, or a related field.
- A portfolio that showcases a deep commitment to client experience across multiple platforms.
- Minimum of 5 years of professional design experience, particularly in a client-focused role.
- Exceptional communication skills, with the ability to articulate design choices and rally a team around the client’s needs
Preferred Attributes
- A natural empathy for users, with an innate ability to place oneself in the client's shoes.
- A creative problem solver, always searching for innovative ways to enhance the client experience.
- Agile and adaptable, comfortable with navigating ambiguity and evolving user needs.
- A collaborative spirit, eager towork cross-functionally and incorporate diverse perspectives into design decisions.
- A continuous learner, staying abreast of the latest trends and best practices in UX design and client experience.